Money-Back Policy

1. Our guarantee

We want you to end up with a text you can actually use. If the rewrite fails, comes back mangled, or loses your citations, numbers or formatting, we will rewrite it again at no extra cost or refund what you paid — your choice. We do not promise that a rewritten text will pass any particular AI detector: detectors change constantly and no honest provider can guarantee that. What we do guarantee is the quality of the rewrite and that we measure the result and show you the score we got.

2. How to request a refund

• Write to support@perfecttext.net from the email address of your purchase within 14 days of the charge you want refunded.
• Tell us briefly what went wrong and, if you can, paste the text you received so we can see it.
• We answer every request. Approved refunds are returned to the original payment method; depending on your bank they take 5–10 business days to appear.

3. What this policy does not cover

• Charges older than 14 days at the time of the request, except where consumer law provides otherwise.
• A text being flagged by a detector, which is outside our control and which we never promise to avoid.
• Cases of fraud or abuse of the Service.
• A refund does not automatically cancel your subscription — cancel it from your account (/mi-cuenta) in one click, or ask us to do it in the same email.

4. Your statutory rights

This policy adds to, and does not limit, the rights that the consumer law of your country of residence grants you. This policy should be read together with our Terms of Use and Service (/legal/terms) and our Subscription Policy (/legal/subscription).