Money-Back Policy

1. Our guarantee

We want you to walk away with a photograph that works. If we are unable to produce a photograph that meets the official requirements of your document, or if a photograph validated by us is rejected by the issuing authority, we will either produce a new photograph for you at no extra cost or refund the amount you paid — your choice.

2. How to request a refund

• Write to support@perfecttext.net from the email address of your purchase within 14 days of the charge you want refunded.
• Tell us briefly what went wrong; if an authority rejected the photo, attach the rejection notice if you have one.
• We answer every request. Approved refunds are returned to the original payment method; depending on your bank they take 5–10 business days to appear.

3. What this policy does not cover

• Charges older than 14 days at the time of the request, except where consumer law provides otherwise.
• Cases of fraud or abuse of the Service.
• A refund does not automatically cancel your subscription — cancel it from your personal area (/mis-fotos) or ask us to do it in the same email.

4. Your statutory rights

This policy adds to, and does not limit, the rights that the consumer law of your country of residence grants you. This policy should be read together with our Terms of Use and Service (/legal/terms) and our Subscription Policy (/legal/subscription).